Covid-19 FAQ | Coast Salish Designs

We're actively following the latest developments about the Covid-19 outbreak. We want to keep you informed about how it might impact your orders with Coast Salish Designs, so follow this FAQ for current updates.

June 06, 2020

Along with the safety of our employees, our priority is to continue supporting our artists. We think that it's especially important during these times to support our customers and artists to work from home however we can.

This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.

Even with all the steps we're taking, it'll take time and patience to bring our fulfillment times back to normal. Our most popular categories are taking the longest.

To help us catch up with order volume, we're disabling the option to add products with slow fulfillment through our Product Push Generator. Today, we're disabling the entire all-over print category.

 

May 10, 2020

Fulfillment estimate

US (INCL. BACKUP) MX EU (INCL. BACKUP)
DTG 20-25 business days - 10-13 business days
Cut & sew - 15-20 business days 15-20 business days
Neck gaiters 10-13 business days 10-13 business days 11-14 business days

 

April 05, 2020

  • Since we’re working at a reduced capacity, order fulfillment will take longer than our previous maximum of 7 business days.
  • We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. 
  • As of now, we're working with 2 backup facilities in the US and Australia and we're looking for more options. 
  • Currently we have enough stock to fulfill orders, especially for our most popular products. We're communicating with our backup suppliers to keep stock levels in check. 

 

March 24, 2020

On March 24, 2020, Mecklenburg County, NC, announced the Stay-at-Home order for county residents, which impacts our facilities in Charlotte. 

The order will go into effect on Thursday, March 26 at 8:00 a.m. and will likely remain in effect for the next 21 days. Operations in Charlotte will continue as normal Wednesday and Thursday. After that, we'll still be able to run basic minimum operations as long as we comply with the requirements of the Stay-at-Home order. 

We are looking for solutions to continue fulfilling your orders, like continuing minimum operations in Charlotte and LA, and partnering with backup fulfillment centers.

 

March 16, 2020

Based on advice provided by public health experts, our suppliers are implementing work from home policies across all locations. Employees who can are now working from home.

While regular operations continue, the safety of our employees and customers is our top priority.

Operations

Over the next couple of weeks, you may notice longer fulfillment times for products fulfilled in North Carolina. This is largely due to a recent influx in orders. Most orders should still stay within the timeframe of 2-7 business days.

Shipping

Several European countries, including Latvia, have announced stricter border crossing regulations and closures. Starting Tuesday, March 17, the Riga International Airport will close all passenger commercial flights.

While cargo can still ship internationally, this impacts our ability to ship orders from our Latvia facility and you may experience delays.

We're following the situation and are in touch with our shipping carriers. We will post more updates as they come.

 

March 9, 2020

We don't currently expect significant stock shortages for most of our product categories. We have identified which materials we source from affected areas and are preparing with extra stock and alternative supplier options where possible.

Our fulfillment centers don't operate in any highly impacted areas, so production is running as normal. 


Shipping

  • We disabled shipping to China, as most carriers have stopped or limited their own deliveries to China. 
  • Deliveries are still going through to Italy but without direct contact with the recipient. That means for Express door-to-door deliveries, packages will be left in mailboxes or other suitable drop-off locations.
  • We recommend following the news for any regional shipping changes. Our shipping carriers will let us know whether deliveries will stop in other affected countries and when services will resume. We'll post updates here as we get them.